Johan Kruithof
and
Quality Insights

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Quality Insights
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Site Summary
A one-page printer-friendly summary of this whole site. (file size: 351 kb)
Thirteen Mind Tracks for Quality Thinking
A one-pager with thirteen 'food-for-thought' points. (file size: 63 kb)
Thirteen Reasons why Quality Programs fail - and what to do about it
Qualcon 2003 paper by Jo Kruithof. (file size: 127 kb)
'Quality Matters' Articles - Complete Set (Nos. 1-17)
All seventeen 'Quality Matters' one-pagers so far published in this series of occasional thoughts, insights and other matters of interest. (file size: 434 kb)
Individual 'Quality Matters' one-pagers:
No. 1 - "The Paper War"
Thoughts on how often to handle bits of paper (or email messages!). (file size: 67 kb)
No. 2 - "Talking about Change"
Ten of our favourite quotes on the subject of Change. (file size: 70 kb)
No. 3 - "What's in a Name?"
Language as a barrier to communication. (file size: 68 kb)
No. 4 - "Don't show your ignorance . . . and stay ignorant"
Those who are afraid of appearing foolish by asking questions are likely to stay foolish! (file size: 69 kb)
No. 5 - "Self-Leadership"
You always have choices. Make them, and accept the consequences. (file size: 68 kb)
No. 6 - "The Pareto Mentality"
A mind-set of spending most of your resources on the things that matter most. (file size: 68 kb)
No. 7 - "Reading the Customer"
One day your Customers may not be there, and you may never know why. (file size: 67 kb)
No. 8 - "Thinking as an acquired Skill"
Like other skills, Creative Thinking can be learnt and practised. (file size: 67 kb)
No. 9 - "Vision, Mission, What's the difference?"
Suggested definitions of terms like Vision, Mission, Values, etc. (file size: 68 kb)
No. 10 - "The Diversity of People"
An understanding that all people are different will add value all-around. (file size: 68 kb)
No. 11 - "A Matter of Fit"
Thinking in terms of 'Fit', rather than black and white, avoids dangerous over-simplification. (file size: 68 kb)
No. 12 - "Waste - Money Pit or Mountain of Gold?"
Recognising waste as a goldmine of opportunities for improvement and saving. (file size: 69 kb)
No. 13 - "Winners without Losers?"
What is 'winning'? And is competition the best way to do it? (file size: 69 kb)
No. 14 - "Words on Learning"
Ten of our favourite quotes on the subject of Learning. (file size: 71 kb)
No. 15 - "Communication and Continuous Improvement"
A tough question: 'How can we improve communications in the workplace?' (file size: 70 kb)
No. 16 - "The internal Customer"
The concept of the intenal Customer. Does it work? If not, can we make it so? And how? (file size: 69 kb)
No. 17 - "Hit or Myth?"
Old Truths can become new Myths. But when does this happen, and how do we know? (file size: 75 kb)

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