Unlike many books with similar titles, this is not merely a D.I.Y. manual for creating Quality systems and having them conform to standards. It is much more than that: a practical guide to making Quality Systems work for you in your quest for continuous improvement and sustainable business success. Fully updated for ISO 9000-2000 |
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The Australian Standard:
"This impressive book is not just a do-it-yourself manual on quality systems and meeting standards. Its scope is much broader, as it guides the reader through practical and responsible ways of thinking about quality systems and implementing them." Quality Victoria: "This book will prove invaluable in developing and maintaining a sound Quality Management System, helping to prevent loss of control and quality failures." |
John Dalrymple, Professor of Quality Management, RMIT University:
"I am convinced that all who read this book will benefit personally and their organisation will gain from the knowledge and expertise of these seasoned practitioners and scholars of the Quality discipline." Alex Ezrakhovich, General Manager, Quality Assurance Services: "The Quality Systems Handbook has a very practical, commonsense approach to management systems and standards. It demystifies ISO 9000. People can see that it's something anyone can do." |
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FOREWORD by Prof. John Dalrymple INTRODUCTION 1. Standards and Misunderstandards 2. The eye of the Beholder 3. What is a Quality Management System? 4. What are Standards? And why have them? 5. Origin and Development of Quality System Standards 6. The international ISO 9000 Standards 7. Eight Principles - Building Blocks of the Quality Model 8. ISO 9001 Requirements: Management of the Organisation 9. ISO 9001 Requirements: Management of Product 10. ISO 9001 Requirements: Management of the System 11. ISO 9004 - A holistic Approach to Quality |
12. Basic design of a Quality Management System 13. The 'Three Pillars' - Risk, Compliance and Integration 14. Documenting the QMS 15. Planning the Implementation of a QMS 16. Managing the Implementation of a QMS 17. Keeping the System in Shape through Audit 18. The Certification Process 19. Continual Improvement 20. Models of Business Excellence 21. How big is your Big Picture? 22. The Thoughts behind the Deeds EPILOGUE APPENDICES INDEX |
